Shipping Policy

1) Shipping Destinations

Currently, we ship to the following countries: United Kingdom, United States, Canada, Australia and New Zealand.

 

2) Shipping Costs

  • United Kingdom: £3.95
  • United States: $4.95
  • Canada: 5.95 CAD
  • Australia: 6.95 AUD
  • New Zealand: 6.95 NZD

 

3) Free Shipping Thresholds

  • United Kingdom: Free shipping on orders over £50
  • United States: Free shipping on orders over $65
  • Canada: Free shipping on orders over 90 CAD
  • Australia: Free shipping on orders over 95 AUD
  • New Zealand: Free shipping on orders over 100 NZD

 

4) Order Processing

  • Processing Time: Orders are processed at our warehouse within 2–4 business days (Monday to Friday).
  • Weekend Orders: Orders placed on weekends will be processed on the following business day.

 

5) Delivery & Transit Time

  • Estimated Delivery Time: 4–7 business days.
  • Business Days: Shipments are dispatched Monday through Friday.
  • Important Note: Delivery times are estimates and may be affected by external factors such as weather conditions, customs clearance, or courier delays.

 

6) Shipping Process

  • Insured Shipments: All orders are shipped with insurance for your protection. In the rare event of loss or damage during transit, please contact our customer support at info@everstrideshop.com for assistance.

 

7) Order Tracking

  • Tracking Information: Once your order has shipped, you will receive an email with your tracking number and instructions.
  • Track Your Order: You may track your shipment directly on our website using the tracking portal.
  • Support: For any questions regarding the status of your order, our support team is available to assist you.

 

8) Missing Items

  • Reporting Missing Items: If an item is missing from your order, please contact us at info@everstrideshop.com within 7 days of receiving your package.
  • Resolution: After verification, we will either issue a replacement or process a refund.

 

9) Return Policy

  • Eligibility: Returns are accepted within 14 days of receiving your order.
  • Conditions: Returned items must be unused, undamaged, and in their original packaging. Please note that personalized or custom-made items cannot be returned.
  • Refunds: Once your return is received and approved, refunds will be processed within 14 days to your original method of payment.