Shipping Policy
1) Shipping Destinations
Currently, we ship to the following countries: United Kingdom, United States, Canada, Australia and New Zealand.
2) Shipping Costs
- United Kingdom: £3.95
- United States: $4.95
- Canada: 5.95 CAD
- Australia: 6.95 AUD
- New Zealand: 6.95 NZD
3) Free Shipping Thresholds
- United Kingdom: Free shipping on orders over £50
- United States: Free shipping on orders over $65
- Canada: Free shipping on orders over 90 CAD
- Australia: Free shipping on orders over 95 AUD
- New Zealand: Free shipping on orders over 100 NZD
4) Order Processing
- Processing Time: Orders are processed at our warehouse within 2–4 business days (Monday to Friday).
- Weekend Orders: Orders placed on weekends will be processed on the following business day.
5) Delivery & Transit Time
- Estimated Delivery Time: 4–7 business days.
- Business Days: Shipments are dispatched Monday through Friday.
- Important Note: Delivery times are estimates and may be affected by external factors such as weather conditions, customs clearance, or courier delays.
6) Shipping Process
- Insured Shipments: All orders are shipped with insurance for your protection. In the rare event of loss or damage during transit, please contact our customer support at info@everstrideshop.com for assistance.
7) Order Tracking
- Tracking Information: Once your order has shipped, you will receive an email with your tracking number and instructions.
- Track Your Order: You may track your shipment directly on our website using the tracking portal.
- Support: For any questions regarding the status of your order, our support team is available to assist you.
8) Missing Items
- Reporting Missing Items: If an item is missing from your order, please contact us at info@everstrideshop.com within 7 days of receiving your package.
- Resolution: After verification, we will either issue a replacement or process a refund.
9) Return Policy
- Eligibility: Returns are accepted within 14 days of receiving your order.
- Conditions: Returned items must be unused, undamaged, and in their original packaging. Please note that personalized or custom-made items cannot be returned.
- Refunds: Once your return is received and approved, refunds will be processed within 14 days to your original method of payment.