Return Policy

1) Scope

This Return and Refund Policy applies to all purchases made through the Everstride Shop website.

 

2) 60-Day Fit Guarantee

We want you to be completely satisfied with your purchase. Although our sizing is designed to be as accurate as possible, sometimes the fit may not be perfect. That’s why we offer a 60-Day Fit Guarantee.

Simply try on our socks, wash them, and if you are not fully satisfied with the fit within 60 days of receiving your order, email us at info@everstrideshop.com with your order number and the size you need. We will send you the correct size free of charge — no need to return the original item.

 

3) Return Eligibility

We do not accept returns for change-of-mind purchases. Returns are only accepted under the following conditions:

• The product is defective, damaged, or incorrect.
• The return request is initiated within 14 days of delivery.
• The item is unused, in its original packaging, and includes all original components.
• For hygiene-sensitive products (e.g., socks), the item must be unworn, unwashed, and unopened.

 

4) Return Process

To initiate a return, please contact our support team at info@everstrideshop.com with the following details:

• Order number
• Description of the issue
• Photos of the damaged or incorrect item(s)
• Full name and delivery address

Our team will review your request and provide instructions, including a return slip if applicable.

 Please do not send items back without prior authorization. Unauthorized returns will not be accepted.

 

5) Return Shipping Costs

• Defective, damaged, or incorrect items: Everstride Shop will cover return shipping costs and provide either a replacement or a full refund.
• All other approved returns: Customers are responsible for return shipping costs.

 

6) Refunds & Exchanges

• Refunds & Exchanges: Depending on product availability, we offer refunds or exchanges.
• Refund Method: Refunds are issued to the original payment method.
• Refund Timeline: Once your return is received and inspected, refunds will be processed within 14 days and you will be notified via email.
• Shipping Refunds: If the return is due to our error, both the product cost and original shipping fee will be refunded.

 

7) Cancellation Policy

Orders may be canceled prior to shipment. Once an order has been shipped, cancellation is no longer possible. In such cases, you may request a return if your order meets the eligibility requirements above.

 

8) Exceptions

The following items cannot be returned:

• Worn or washed socks
• Opened hygiene-related items
• Items sent back without prior authorization

 

9) Non-Delivery Claims

If your order does not arrive, please contact us at info@everstrideshop.com. We will work with the shipping provider to track your parcel. If the package cannot be located, you may be eligible for a full refund or replacement.

 

10) Return Address

The correct return address will be provided in your return authorization email.

Do not send packages to the sender’s address listed on the parcel, as such returns cannot be processed.